Our Policies
At identity devices and systems, customer support continues long after the installation and deployment. If you are experiencing a product issue, require technical assistance, or need service support, our team is here to help.
Annual Maintenance Contract Policy
Comprehensive coverage ensuring your devices remain operational with scheduled maintenance and priority support throughout the year.
Download PolicyMantra Product Lifecycle Policy
Clear guidelines on product support stages from active support through end-of-life, ensuring long-term planning confidence.
Download PolicyProduct Warranty Policy
Detailed warranty terms covering manufacturing defects and hardware failures, providing peace of mind from day one.
Download PolicyRMA Policy
Streamlined Return Merchandise Authorization process for quick device replacements and repairs with minimal downtime.
Download PolicyService Policy
Our service commitment outlines response times, escalation procedures, and resolution standards for all support requests.
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